Director, User Research - Product Design

What you’ll do:

• Grow, manage and mentor a talented group of researchers to operate at the frontier of the field.
• Establish a Mixed-Methods Practice ensuring researchers can analyze product telemetry and statistical data ("the what") alongside qualitative insights ("the why").
• Scale Research Capabilities by defining inquiry methods and teaching the broader organization (designers and PMs) how to use them to run deep, insight-driven probes.
• Take accountability for the business metrics influenced by research findings. You will be expected to demonstrate business impact through the work that you lead.
• Build the foundation for AI as a research collaborator, using tools like custom GPTs and synthetic personas to accelerate synthesis and provide real-time deliverables.
• Collaborate with the Head of Design, design and cross functional leaders to establish roadmaps and ensure research insights are grounded in both technical reality and user needs.

Who You Are:

• 10-15+ years in user research or product design, with experience building and managing high-performing teams.
• Proficient in both qualitative and quantitative methodologies, with the ability to size and validate behavioral patterns using data.
• Proven track record of moving research beyond "usability testing" to impacting product direction and business metrics.
• Comfortable navigating the technical complexities of modern software development and infrastructure.
• Excited by the potential of AI to transform how research is conducted, synthesized, and shared.