Senior UX Manager, Observe by Snowflake

Responsibilities

• Lead UX strategy across Observe's core surfaces: AI SRE, service maps, log/metric/trace explorers, dashboards, alerting, and onboarding flows
• Champion AI-native design patterns that meet SREs, developers, and executives in their native workflows (IDE via MCP, CLI, chat, visualization)
• Partner with senior PM and engineering leadership as a co-architect of product and UX strategy, ensuring every design decision maps to customer outcomes and business impact
• Manage and grow a diverse, technically fluent design team with a focus on career development, AI upskilling, and design craft
• Drive a prototype-first, code-enabled design culture that validates ideas fast and ships with velocity
• Define interaction models for complex observability workflows — incident investigation, root cause analysis, service dependency mapping — at enterprise scale
• Anticipate how AI agents and agentic workflows reshape user intent, mental models, and the role of human-in-the-loop in observability

Requirements

• 8–10+ years designing complex, data-heavy developer or infrastructure products
• Deep familiarity with observability, monitoring, or incident management user workflows — ideally as a practitioner or through close collaboration with SRE/platform teams
• Demonstrated ability to design for AI-native surfaces: chat interfaces, agent workflows, context-aware UI, and explainability patterns
• Track record of shipping high-quality work at speed using iterative, prototype-driven processes
• Strong systems thinking — ability to define data interaction patterns, behavioral models, and object relationships across a complex, multi-surface product
• Experience managing and developing high-performing design teams in fast-moving, acquisition-stage or startup environments
• Excellent communication skills — ability to articulate design strategy to engineers, PMs, and executives, and to align cross-functional stakeholders across a matrixed organization

Bonus Points

• Background as an SRE, developer, or platform engineer who has experienced incident response firsthand
• Experience designing MCP-integrated or CLI-adjacent developer tools
• Familiarity with OpenTelemetry, distributed tracing, or observability platforms
• Experience contributing code to the product