Senior User Researcher

Responsibilities

• Own research strategy and roadmap for key product areas, prioritizing based on impact and risk.
• Design and execute end-to-end studies, from scoping through synthesis and activation.
• Conduct customer interviews, usability testing, surveys, and feedback sessions to uncover insights.
• Blend qualitative and quantitative data to develop clear, actionable recommendations.
• Partner cross-functionally with Product, Design, Engineering, and Data to influence decisions.
• Translate research into compelling insights, frameworks, and artifacts that shape product direction.
• Advocate for the customer in roadmap and strategy discussions.
• Contribute to research operations, best practices, and mentorship.

Requirements

• 5–8+ years of UX/User Research experience in product environments.
• Strong mixed-methods expertise (qualitative and quantitative).
• Proven ability to lead customer interviews and research initiatives end-to-end.
• Excellent study design, analytical thinking, and communication skills.
• Experience with common research and analytics tools.
• High ownership, strong judgment, and ability to operate in ambiguity.
• Bachelor's degree in a relevant field or equivalent experience.

Nice to Have

• Fintech or regulated industry experience.
• Experience with advanced research methods (e.g., segmentation, experimentation).
• Background in building or scaling research practices.