Director, User Insights

Responsibilities

• Lead a group of researchers embedded across product areas, turning user behavior and feedback into shipped decisions.
• Set strategic direction for how research connects to product decisions company-wide.
• Ensure team works on high-impact projects and insights drive outcomes.
• Partner with product, data science, and leadership to deliver research at key moments.

Requirements

• 15+ years professional experience, including 4+ years in senior leadership (Director, Head, VP) in user insights/research.
• Deep expertise in quantitative and qualitative methods: conjoint, MaxDiff, discrete choice, regression, multivariate analysis, moderated/unmoderated testing, diary studies, metric framework development.
• Build measurement approaches from first principles for ambiguous product questions.
• Experience at consumer-facing tech company with US userbase, across multiple product surfaces.
• Background in A/B experiment-heavy environments with integrated research.
• Track record developing researchers in methodology, framing, stakeholder communication.
• Represent research strategy to leadership in business outcome terms.
• Experience in resource-constrained orgs prioritizing sequencing.
• Willingness to use AI and build AI-accelerated workflows.

Compensation

$243,800 USD annually and stock options. Compensation identical within levels regardless of location.