Manager, GTM Customer Programs

Responsibilities

• Run sprint operating model: facilitate sprint planning, post-mortems, and play lifecycle so every program graduates to evergreen automated motion or is retired with documented learning.
• Manage team activities using telemetry scoreboard measuring program impact; translate product-usage signals into account targeting and trigger logic; mature metrics toward cohort lift and revenue impact.
• Manage portfolio of scaled GTM assets (Business Value Calculator, Use Case Library, Hackathon-in-a-box) as products: maintain roadmap, instrument adoption, enforce version discipline, run intake process.
• Coordinate cross-functional play calendar across field, RevOps, and partner teams to surface overlapping programs.
• Partner with RevOps and Data Team to integrate programs into delivery surfaces (workflow portals, Salesforce, Slack, Outreach) for end-to-end measurability.
• Lead, coach, and develop a team spanning scaled customer programs, GTM automation, and technical account management using 4 Disciplines of Execution principles.
• Partner closely with Business Value lead to translate methodology into scaled assets and programs.

Requirements

• 8+ years in GTM operations, RevOps, program management, or growth/lifecycle program ownership at a B2B SaaS company, including direct people-management experience.
• Strong analytics skills: comfortable in SQL and warehouse data, building dashboards, turning telemetry into account-level action.
• Fluency with modern GTM toolchain: Salesforce (campaigns and objects), marketing/outreach automation; ideally Retool or another low-code app layer.
• Demonstrated operating-cadence discipline: experience running sprints, agile-style program rhythm, or 4DX-type cadence; ability to maintain a sacred scoreboard.
• Cross-functional operator who moves work through Sales, Success, RevOps, and Product without relying on positional authority.
• Strong written and verbal communication; runs structured, collaborative, actionable recurring forums.
• High ownership mentality: builds and iterates playbooks.

Nice-to-Haves

• Personally built internal tooling or apps.
• Owned scaled enablement assets, content library, or calculator/tooling portfolio as products with adoption metrics.
• Post-sale, expansion, or retention motion experience.
• Familiarity with value-engineering, value realization, or business-value frameworks.

Compensation

• Base pay range: $151704 – $224400 per year.
• Additional compensation in equity and/or commission dependent on position.
• Comprehensive benefits including medical, dental, vision, and 401(k).