Senior Manager, Order Management – Partnership NPI & Automation

Key Responsibilities

Third-Party Marketplace Operations

• Own end-to-end order management operations across third-party cloud marketplaces (AWS, GCP, Azure), ensuring accuracy, completeness, and timeliness of provisioning and transactions
• Manage private offer creation, pricing configuration, and offer lifecycle across marketplace platforms, resolving non-standard pricing structures and contract modifications
• Serve as the operational point of contact with external marketplace teams, coordinating onboarding, integration requirements, and platform-specific processes
• Build SOX controls over marketplace transactions, disbursements, and reporting against internal systems of record

Quote-to-Cash & Order Management Automation

• Identify, design, and implement automation across the quote-to-cash lifecycle to enhance efficiency, scalability, and accuracy as transaction volume grows
• Develop and track Order Management metrics that surface bottlenecks and support strategic decision-making
• Partner with vendors to optimize order management and billing systems, evaluate new features, and implement scalable solutions

New Product Introductions

• Lead operational readiness for new product and model launches across partner channels, ensuring order management, provisioning, and pricing infrastructure is in place ahead of go-live
• Conduct comprehensive User Acceptance Testing (UAT) for new launches and influence product introduction processes by providing expert guidance on order management and marketplace implications
• Translate new commercial models and packaging into operational and system requirements across marketplace surfaces

Cross-Functional Partnership

• Cultivate strategic partnerships across the quote-to-cash ecosystem, including Go-to-Market Systems, Deal Desk, Legal, Tax, and Finance
• Partner closely with Billing Engineering teams to define requirements, prioritize roadmap needs, and ensure systems support marketplace and consumption-based transactions
• Collaborate with external marketplace teams to align on platform capabilities, integration timelines, and operational escalations
• Work alongside Revenue Accounting and adjacent operations pillars to ensure transactions are recorded accurately and in compliance with revenue recognition requirements

Compliance, Controls & Documentation

• Establish and maintain robust controls and segregation of duties within order management and marketplace operations
• Support audit requirements by preparing documentation and addressing inquiries
• Develop and maintain documentation for team processes, procedures, and system configurations

Requirements

• Bachelor's degree in Accounting, Finance, Business, or a related field
• Expert understanding of quote-to-cash processes for SaaS, covering both subscription and consumption-based business models across B2B products
• Hands-on experience with third-party marketplace integrations (AWS Marketplace, GCP Marketplace, Azure Marketplace), including private offers and metered/consumption billing
• Extensive experience with contracting systems, billing platforms, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financial, Zuora)
• Proven track record leading large-scale strategic and automation initiatives end-to-end
• Demonstrated ability to build relationships with diverse stakeholders—including technical and external partners—and influence without direct authority
• Outstanding communication and interpersonal skills

Preferred Qualifications

• 10+ years of progressive experience in Order Management, Quote-to-Cash, or Billing Operations within high-growth SaaS/technology companies, including experience in a reviewer or lead role
• Working knowledge of ASC 606 revenue recognition principles
• Experience with third-party cloud marketplaces (AWS, GCP, Azure)
• Experience partnering directly with engineering teams to scope and prioritize systems work
• Data-driven approach to process design; SQL and database experience a plus
• Exceptional organizational skills with meticulous attention to detail
• Adaptability to thrive in fast-paced, ambiguous environments
• Proven ability to provide guidance, mentorship, and project leadership to team members and contractors