Partner Success Manager

Responsibilities

• Build and maintain strong relationships with senior stakeholders at large accounting firms to ensure they realize maximum value from GustoPro.
• Lead onboarding and deliver tailored training aligned to firm-specific workflows and needs.
• Travel to partner sites to lead in-person meetings and effectively leverage on-site technologies.
• Develop and execute strategies to drive adoption and engagement across enterprise accounting firms.
• Collaborate with partners on co-branded content, case studies, and resources that highlight successful implementations and best practices.
• Advise firm leadership on how to strategically use GustoPro to drive operational efficiency and growth.
• Partner closely with Enterprise Account Managers to create and execute joint success plans, ensuring seamless onboarding, ongoing support, and expansion opportunities.
• Work cross-functionally with Sales, Marketing, and Product to address partner needs and provide actionable feedback.
• Track partnership performance metrics and develop strategies to improve outcomes and ROI.
• Represent the voice of enterprise partners internally, influencing product and service enhancements.
• Contribute to the design and evolution of partner programs tailored to large accounting firms.
• Maintain deep knowledge of the accounting industry, regulatory landscape, and GustoPro’s product roadmap.
• Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.

Requirements

• 6+ years of experience in partner management, account management, or customer success, with a strong focus on enterprise clients.
• 4+ years in a customer-facing role.
• Willingness to travel, with requirements ranging from up to 50% during peak engagement periods to approximately 25% during the remainder of the year.
• Strong understanding of the accounting firm ecosystem, including business models, challenges, and technology needs.
• Exceptional communication, presentation, and relationship-building skills.
• Strong listening and empathic communication abilities.
• Analytical and strategic problem-solving mindset.
• Ability to quickly learn complex products and operate as a credible advisor.
• Comfortable working autonomously while collaborating cross-functionally.
• Ability to thrive in a fast-paced, evolving environment.
• Experience with CRM, analytics, and success tools (e.g., Salesforce, Tableau) and Learning Management Systems.
• A builder mentality, with excitement for shaping and scaling partner success at Gusto.
• Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.

Nice-to-Haves

• 2+ years of experience partnering closely with sales teams.

Compensation

• Target on-target earnings (OTE) range from $173,000–$185,000 in Denver and most remote locations, and $204,183–$217,500 in San Francisco and New York.
• OTE is structured as 80% base salary and 20% commission, with an uncapped commission plan.
• Final compensation and base/commission mix are determined by factors including location, experience, and expertise.
• All full-time employees receive competitive base pay, benefits, and equity (RSUs).