Strategic AI adoption lead (West)

What you'll do

Own activation and platform success

• Deeply understand each customer's specific use cases, business objectives, and success metrics
• Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
• Design and execute activation strategies that drive measurable platform adoption and business outcomes
• Implement champion programs, office hours, usage dashboards, customized trainings, and workshops

Build champion communities

• Create advocate networks and champion communities within customer organizations
• Establish power user communities that drive peer-to-peer learning
• Train internal customer trainers to scale enablement
• Design innovative customer experiences that deepen engagement

Lead educational workshops & live events

• Facilitate dynamic live and virtual training sessions tailored to diverse audiences
• Partner with curriculum team while owning customization and delivery for your customers
• Create memorable learning experiences that inspire action and drive adoption

Continuously improve & collaborate

• Refine materials based on customer feedback and adoption data
• Work cross-functionally to understand evolving customer needs
• Identify gaps and champion new training opportunities
• Build deep relationships with customer stakeholders and executive sponsors

What you need

Customer success & activation expertise

• At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
• Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
• Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
• Success building advocate networks and power user communities
• Ability to connect platform usage to business outcomes and articulate ROI

AI & technical proficiency

• Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
• Comfortable understanding technical concepts and communicating them effectively to varied audiences
• Ability to demonstrate use cases and articulate business value

Facilitation & education skills

• Expertise delivering virtual and live instructor-led workshops
• Skilled at tailoring content and delivery to diverse audiences based on their use cases
• Ability to partner effectively with curriculum teams while owning customization and delivery

Collaboration & growth

• Excellence building relationships with stakeholders at all levels
• Strong program management skills and natural advisor mindset
• Thrive in fast-paced environments; comfortable with experimentation
• Self-aware, feedback-driven, and committed to continuous growth

Note: Travel Requirements: 25% domestic and international travel may be required.

Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (12 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend
• Company-wide off-sites and team off-sites
• Competitive compensation, company stock options and 401k