Business Systems Analyst
Owns and optimizes the company’s internal SaaS ecosystem by improving integrations, data flows, workflows, adoption, and AI-enabled automation across business functions. Requires 7+ years in business systems, operations, or IT and strong experience with SaaS platforms and APIs.
About the job
Responsibilities
- Audit and continuously evaluate the company’s systems landscape to identify gaps, redundancies, and inefficiencies.
- Define and maintain systems architecture, ensuring tools are purpose-built and not duplicative.
- Drive tool consolidation and rationalization where appropriate.
- Optimize internal integrations and bidirectional integration capabilities.
- Improve data integrity, consistency, accessibility, and reporting across platforms.
- Drive end-user adoption through training, documentation, and process improvements.
- Configure tools to match real workflows in partnership with stakeholders.
- Monitor usage and identify opportunities to improve engagement and efficiency.
- Identify opportunities to leverage AI capabilities in CRM, ATS, support systems, and internal platforms.
- Evaluate and pilot AI-driven tools or features that improve productivity and decision-making.
- Embed AI into day-to-day workflows in a practical, scalable way.
Requirements
- 7+ years of experience in business systems, operations, or IT roles.
- Strong experience with SaaS tools and systems ecosystems such as Salesforce, HubSpot, Greenhouse, Rippling, and Zendesk.
- Proven experience improving workflows, integrating systems, and driving tool adoption.
- Experience with APIs, integrations, and automation tools such as Zapier, Workato, Tray, or similar.
- Familiarity with AI capabilities in modern SaaS tools.
- Highly analytical and systems-oriented, with the ability to understand cross-functional relationships.
- Strong communication skills and the ability to translate between technical and non-technical stakeholders.
- Comfortable working in a fast-paced environment with shifting priorities.
- Bias toward action and practical problem-solving.
Compensation and Benefits
- For high-cost-of-living areas in the US, including San Francisco, Seattle, and NYC: $134,000–$154,000, plus bonus eligibility and equity.
- For all other US locations: $114,000–$130,000 USD, plus bonus eligibility and equity.
- Remote pay is localized according to employee work location by a factor of 83%–100% of the applicable range.
- Benefits for US employees include equity, health, dental and vision coverage, retirement contributions, parental leave, mental health and wellness benefits, flexible PTO, and a professional development stipend.
- Eligible non-sales roles may participate in an annual bonus plan.
Skills
Salesforce, HubSpot, Greenhouse, Rippling, Zendesk, APIs, Zapier, Workato, Tray, AI Automation