Business Systems Analyst

What You Will Do

• Audit and continuously evaluate the company’s systems landscape to identify gaps, redundancies, and inefficiencies
• Define and maintain a clear systems architecture, ensuring tools are purpose-built and not duplicative
• Drive consolidation and rationalization of tools where appropriate
• Optimize internal integrations and bidirectional capabilities of those integrations
• Work with tool owners to improve data integrity, consistency, accessibility and reporting across platforms
• Drive end-user adoption of key systems through training, documentation, and process improvements
• Partner with stakeholders to ensure tools are configured to match real workflows, not vice versa
• Monitor usage and identify opportunities to improve engagement and efficiency
• Identify opportunities to leverage AI capabilities within existing tools (e.g., CRM, ATS, support systems, internal platforms)
• Evaluate and pilot new AI-driven tools or features that improve productivity and decision-making
• Partner with cross-functional teams to embed AI into day-to-day workflows in a practical, scalable way

Who You Are

• 7+ years of experience in business systems, operations, or IT roles
• Strong experience with leading SaaS tools and systems ecosystems (e.g., Salesforce, HubSpot, Greenhouse, Rippling, Zendesk, etc.)
• Proven track record of improving workflows, integrating systems, and driving tool adoption
• Experience working with APIs, integrations, and automation tools (e.g., Zapier, Workato, Tray, or similar)
• Familiarity with AI capabilities in modern SaaS tools and curiosity to explore new applications
• Highly analytical and systems-oriented—able to see how pieces connect across the organization
• Strong communicator who can translate between technical and non-technical stakeholders
• Comfortable operating in a fast-paced, evolving environment with shifting priorities
• Bias toward action—focused on solving problems, not just identifying them

What Success Looks Like

• Systems are streamlined, integrated, and clearly owned
• Redundant tools are eliminated and costs are optimized
• Data flows seamlessly across systems with high integrity
• Teams are actively using and benefiting from core tools
• AI capabilities are thoughtfully embedded into workflows, driving measurable efficiency gains

Compensation

For high cost of living areas in the US (San Francisco / Seattle / NYC), the expected salary range for this position is $134,000 - $154,000, plus bonus eligibility and equity. For all other locations in the US, the expected salary range for this position is $114,000 - $130,000, plus bonus eligibility and equity.