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MachinifyMachinifyUnited States

Subrogation Customer Support Specialist

The Subrogation Customer Support Specialist handles inbound calls, creates new claim files, and identifies potential subrogation claims. This role requires strong communication, analytical thinking, and attention to detail.

52k – 52k/yr
RemoteEntry levelCustomer Support

About the role

What you’ll do

  • Answer inbound ACD call line and provide prompt, professional customer service to members and insurance companies.
  • Create new claim files with accurate and complete information.
  • Regularly accesses client systems to gather information used to create inventory.
  • Uses multiple computer systems to review claim data and work efficiently.
  • Will be available to work the hours of 9a - 6p, 10a -7p or 11am - 8pm EST times.

What experience you bring (Role Requirements)

  • High School diploma, GED, or equivalent combination of education and experience in the health insurance, legal, property and casualty or related fields is preferred.
  • Professional communication skills
  • Strong analytical skills, attention to detail and ability to adapt to new tasks
  • Strong organizational skills
  • Excellent written and verbal communication skills
  • Word and Excel proficiency required

Pay range:

$25.00/hour with quartelty bonus opportuntiy. This is a non-exempt position.

What’s in it for you

  • PTO, Paid Holidays, and Volunteer Days
  • Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
  • Tuition Reimbursement
  • Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
  • Remote and hybrid work options

Skills

Microsoft WordMicrosoft ExcelAnalytical SkillsOrganizational SkillsCommunication Skills
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