Product Reliability Engineer - Defense

Core Responsibilities

• Continuously invest in documentation, metrics, monitors and other troubleshooting tools
• Participate in on-call rotations during business hours and occasional weekends
• Diagnose, resolve, and prevent issues encountered in the field. Deliver end-to-end improvements to core products based on these issues
• Improve observability by refactoring codepaths and introducing telemetry
• Identify and implement data-driven opportunities for improved service resilience
• Develop strategic opinions on stability investments and inform the vision for long-term product stability

What We Require

• Engineering background in Computer Science, Mathematics, Software Engineering, Physics or similar field
• Ability to work with a high degree of ownership and a strong sense of urgency in a dynamic environment
• Experience producing code in backend languages such as Java, as part of a past role or personal projects
• Familiarity with storage and data processing systems and cloud infrastructure
• Strong written and verbal communication and ability to iterate quickly with teammates and incorporate feedback
• Eligibility and willingness to obtain a US Security clearance

What We Value

• Comfortable with and curious about large scale production systems and technologies (e.g., load balancing, monitoring, distributed systems, configuration management)
• Confidence in troubleshooting complex issues independently using observability tools and stack traces
• Familiarity with monitoring tools such as Prometheus and health checks
• Experience coding with Java, Go and/or web technologies (e.g. HTML, CSS, JavaScript, Python/Ruby, Django/Flask/Ruby on Rails)
• Track record of identifying bugs in codebases and contributing fixes leading to long term service stability
• Demonstrated ability making data-driven decisions and engaging with stakeholders on strategy