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The Customer Success Manager will lead onboarding, adoption, renewals, and expansion for enterprise customers while providing hands-on Salesforce configuration and technical guidance. The role requires at least three years of customer success, Salesforce consulting, or technical account management experience.
Owns relationships with enterprise accounts, leads onboarding and technical configuration in Salesforce ecosystems, drives retention/expansion, and serves as technical liaison to internal teams. Requires 5+ years CS experience and deep Salesforce expertise.