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Own complex technical issues for enterprise customers, lead investigations, and turn recurring support friction into product, tooling, and documentation improvements. The role requires 4+ years in developer support or engineering, strong JavaScript/TypeScript debugging, and expertise across frontend, APIs, and infrastructure.
Senior Support Engineer who independently resolves complex enterprise customer issues, leads high-severity investigations, and improves support systems and documentation. Requires 4+ years of developer support or engineering experience and strong JavaScript/TypeScript web debugging skills.