Own the digital-first post-sales motion for ElevenLabs' early-stage and growth accounts by designing and building scalable CX playbooks, health scoring models, automated sequences, and tooling integrations to drive activation, retention, NRR, and expansion through systems and product signals rather than 1:1 coverage.
Builds enablement programs for revenue teams to drive customer expansion, adoption, retention, and reduce churn. Designs playbooks, trainings, and AI-powered tools while partnering with CS, sales, and product teams; requires technical fluency in post-sale motions.
Partners with enterprise customers to build and deploy AI conversational agents on ElevenLabs platform, advises on design and integrations, analyzes performance, and drives revenue expansion through NRR and cross-sell. Requires 7+ years in Customer Success for complex B2B SaaS/AI products.
Partners with enterprise customers to build, deploy, and optimize conversational AI agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 3-5 years in Customer Success for B2B SaaS/AI products.
Partners with enterprise customers to build, deploy, and optimize AI conversational agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 1-3 years in Customer Success for B2B SaaS/AI products and experience with AI agents and APIs.
Own the digital-first post-sales motion for ElevenLabs' early-stage and growth accounts by designing and building scalable CX playbooks, health scoring models, automated sequences, and tooling integrations to drive activation, retention, NRR, and expansion through systems and product signals rather than 1:1 coverage.
Builds enablement programs for revenue teams to drive customer expansion, adoption, retention, and reduce churn. Designs playbooks, trainings, and AI-powered tools while partnering with CS, sales, and product teams; requires technical fluency in post-sale motions.
Partners with enterprise customers to build and deploy AI conversational agents on ElevenLabs platform, advises on design and integrations, analyzes performance, and drives revenue expansion through NRR and cross-sell. Requires 7+ years in Customer Success for complex B2B SaaS/AI products.
Partners with enterprise customers to build, deploy, and optimize conversational AI agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 3-5 years in Customer Success for B2B SaaS/AI products.
Partners with enterprise customers to build, deploy, and optimize AI conversational agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 1-3 years in Customer Success for B2B SaaS/AI products and experience with AI agents and APIs.