Latest Customer Success jobs at Dandy

Launch Trainer leads virtual and on-site onboarding for dental practices, teaches intraoral scanning and digital workflows, and provides post-launch coaching to drive adoption and successful ordering. The role requires clinical technology training experience, strong facilitation, customer communication, and organization.

Lead and develop a team of Client Success Partners to drive retention, operational excellence, and growth for Dandy's enterprise dental practice customers. Oversee account health, escalations, Salesforce workflows, and cross-functional initiatives while partnering with Enterprise Account Managers.

Provides expert clinical and technical support for aligner cases, advising doctors, resolving escalations, coordinating with the lab, and improving quality and training. Requires 5+ years in a high-volume dental lab and 3+ years of 3Shape CAD/CAM aligner design experience.

Provides real-time technical and customer support to clinicians on dental scans, case preparation, and CAD/CAM design modifications. Requires at least three years as a dental technician, substantial 3Shape experience, strong digital dental workflow knowledge, and fluent local-language and English communication.