Owns access operations and permissions governance for an internal customer administration platform, driving RBAC, least-privilege remediation, entitlement launches, and operational documentation. Requires 3+ years of technical program or project management experience in access management, internal tools, or platform operations.
Strategic Program Lead driving regional launch readiness, adapting global CX programs for local regulatory and cultural needs across international markets, and representing regional customers in global product and policy planning. Requires 3+ years program management in customer support ops, regulated market experience, and data-driven prioritization.
Own and drive two high-visibility cross-functional programs at Coinbase: CORA (risk assessment for product launches) and Executive QBR/OKR planning. Translate complex process challenges into scalable solutions, partner with technical teams, and maintain enablement resources with direct senior leadership visibility. Requires 6+ years in program or product operations.
Senior Program Manager owning end-to-end strategy and execution for complex financial crimes compliance programs at Coinbase (SAM automation, EDD, new jurisdictions). Leads cross-functional delivery across 5+ teams, translates regulatory obligations into scalable automation using Eliminate-Optimize-Automate framework, drives cost savings, and manages Director+ stakeholder alignment.
Own the roadmap and execution for data models, metrics, and dashboards powering Customer Experience and Compliance at Coinbase. Prioritize work from 15+ teams, drive delivery across data pipelines and reporting, and implement processes leveraging modern data stack and AI to maximize engineering impact in a regulated environment.
Own program delivery for Agent Cockpit, the primary internal platform for Coinbase compliance agents and investigators. Drive cross-functional execution, technical migrations, launch readiness, reliability programs, and stakeholder alignment in a regulated environment.
Lead Technical Program Manager driving AI-powered CX transformation at Coinbase. Owns cross-functional execution across CX Ops, Product, Engineering, and Analytics for agent tooling, automation, and intelligence initiatives.
Technical Program Manager driving knowledge systems initiatives including RAG pipelines, semantic search, and AI-assisted support tooling. Requires 5+ years TPM experience and deep familiarity with information retrieval architectures.
Owns access operations and permissions governance for an internal customer administration platform, driving RBAC, least-privilege remediation, entitlement launches, and operational documentation. Requires 3+ years of technical program or project management experience in access management, internal tools, or platform operations.
Strategic Program Lead driving regional launch readiness, adapting global CX programs for local regulatory and cultural needs across international markets, and representing regional customers in global product and policy planning. Requires 3+ years program management in customer support ops, regulated market experience, and data-driven prioritization.
Own and drive two high-visibility cross-functional programs at Coinbase: CORA (risk assessment for product launches) and Executive QBR/OKR planning. Translate complex process challenges into scalable solutions, partner with technical teams, and maintain enablement resources with direct senior leadership visibility. Requires 6+ years in program or product operations.
Senior Program Manager owning end-to-end strategy and execution for complex financial crimes compliance programs at Coinbase (SAM automation, EDD, new jurisdictions). Leads cross-functional delivery across 5+ teams, translates regulatory obligations into scalable automation using Eliminate-Optimize-Automate framework, drives cost savings, and manages Director+ stakeholder alignment.
Own the roadmap and execution for data models, metrics, and dashboards powering Customer Experience and Compliance at Coinbase. Prioritize work from 15+ teams, drive delivery across data pipelines and reporting, and implement processes leveraging modern data stack and AI to maximize engineering impact in a regulated environment.
Own program delivery for Agent Cockpit, the primary internal platform for Coinbase compliance agents and investigators. Drive cross-functional execution, technical migrations, launch readiness, reliability programs, and stakeholder alignment in a regulated environment.
Lead Technical Program Manager driving AI-powered CX transformation at Coinbase. Owns cross-functional execution across CX Ops, Product, Engineering, and Analytics for agent tooling, automation, and intelligence initiatives.
Technical Program Manager driving knowledge systems initiatives including RAG pipelines, semantic search, and AI-assisted support tooling. Requires 5+ years TPM experience and deep familiarity with information retrieval architectures.