Leads and develops a product support team, optimizing support operations, customer outcomes, escalations, and feedback loops with product and engineering. Requires people-management experience, technical product troubleshooting ability, strong customer focus, and excellent communication.
Leads Clay’s Enterprise Growth Strategy team, coaching customer success professionals and owning strategic enterprise relationships. The role focuses on expansion, retention, customer health, scalable playbooks, and cross-functional collaboration in a B2B SaaS environment.
Partners with enterprise SaaS customers to translate growth priorities into Clay use cases, accelerate adoption, drive expansion and renewals, and influence product strategy. The role requires strategic product thinking, deep B2B SaaS go-to-market fluency, direct customer experience, and a builder mindset.
Leads and develops a product support team, optimizing support operations, customer outcomes, escalations, and feedback loops with product and engineering. Requires people-management experience, technical product troubleshooting ability, strong customer focus, and excellent communication.
Leads Clay’s Enterprise Growth Strategy team, coaching customer success professionals and owning strategic enterprise relationships. The role focuses on expansion, retention, customer health, scalable playbooks, and cross-functional collaboration in a B2B SaaS environment.
Partners with enterprise SaaS customers to translate growth priorities into Clay use cases, accelerate adoption, drive expansion and renewals, and influence product strategy. The role requires strategic product thinking, deep B2B SaaS go-to-market fluency, direct customer experience, and a builder mindset.