Lead a team of Technical Success Managers as a player-coach at Bubble. Own key customer retention metrics, provide technical guidance and architecture reviews for enterprise accounts, drive onboarding and optimization, and partner cross-functionally to ensure successful implementations on the visual AI app platform.
Lead Account Management, Customer Success, and Partner Success teams to drive NRR, GRR, and agency revenue at Bubble. Own upgrade motions from Standard to Enterprise, CSM lifecycle (onboarding through renewal), playbook development, and cross-functional partnerships with Technical Success and Success Operations.
Own a portfolio of strategic accounts at Bubble, managing full lifecycle from onboarding and adoption to renewals and expansion. Drive retention (GRR), build executive relationships, run QBRs, and partner cross-functionally in a hybrid NYC role requiring 3+ years customer success experience.
Lead a team of Technical Success Managers as a player-coach at Bubble. Own key customer retention metrics, provide technical guidance and architecture reviews for enterprise accounts, drive onboarding and optimization, and partner cross-functionally to ensure successful implementations on the visual AI app platform.
Lead Account Management, Customer Success, and Partner Success teams to drive NRR, GRR, and agency revenue at Bubble. Own upgrade motions from Standard to Enterprise, CSM lifecycle (onboarding through renewal), playbook development, and cross-functional partnerships with Technical Success and Success Operations.
Own a portfolio of strategic accounts at Bubble, managing full lifecycle from onboarding and adoption to renewals and expansion. Drive retention (GRR), build executive relationships, run QBRs, and partner cross-functionally in a hybrid NYC role requiring 3+ years customer success experience.