Web Producer, CMS Publishing

Key responsibilities

• Build and publish content across our CMS platforms, including assembling templated pages and maintaining content collections with accuracy and consistency
• Own the web intake queue by triaging requests from partners, setting clear expectations on scope and timing, and keeping work moving
• Perform thorough QA across staging and production environments before content goes live, catching errors in copy, formatting, links, and rendering
• Support web launches and campaigns by coordinating content publishing across relevant surfaces and flagging risks before they become problems
• Partner with marketers and content teams to help them work effectively within our web infrastructure — answering questions, providing guidance, and reducing friction in their publishing experience
• Develop and maintain documentation and training resources that help partners publish confidently and independently
• Collaborate with design engineers and the broader web team to ensure content is implemented correctly and templates are used as intended
• Maintain the governance and training around publishing access and guidelines
• Identify patterns in recurring requests or issues and surface opportunities to improve how we work

Minimum qualifications

• Hands-on experience publishing and building content in a CMS
• Strong attention to detail — catch what others miss and hold a high quality bar for anything that goes live
• Experience coordinating requests or projects across multiple stakeholders with competing priorities
• Clear communicator who can set expectations, provide updates, and explain technical concepts to non-technical partners
• Can document processes and create training materials that help others work more independently

Preferred qualifications

• Experience working with headless CMS platforms (Contentful, Sanity, etc.) and component-based design systems
• Background in web production, content operations, or digital publishing at a technology company or agency
• Experience building pages using structured templates
• Familiarity with basic HTML/CSS sufficient to identify and communicate rendering issues to engineering and design partners
• Comfort using project management or ticketing tools (such as Asana, Linear, or Jira) to manage and prioritize a request queue
• Understanding of SEO best practices as they apply to content structure, metadata, and page assembly
• Experience contributing to or owning documentation, onboarding resources, or internal knowledge bases