User Research Lead

What You’ll Do

• Partner with product and design leadership to align on priorities and guide product strategy, ensuring research informs high-level decision-making.
• Manage and mentor a small team of researchers by providing strategic guidance and setting clear priorities.
• Ensure the research team is focused on the highest-impact opportunities and aligning efforts with business goals and user needs.
• Lead research across the product lifecycle; identify the right methods for each question and execute with rigor.
• Synthesize complex qualitative and quantitative data into clear, actionable insights.
• Partner closely with product managers, designers, and engineers to shape roadmaps, inform decisions, and prioritize opportunities.
• Communicate findings in compelling and accessible ways. Create shared understanding through storytelling, artifacts, and rituals that keep users top of mind.
• Set a high bar for quality, rigor, and impact. Mentor others, introduce new methods, and continuously improve how research contributes to the organization.
• Develop a deep understanding of clinicians, patients, and care teams. Surface insights that reflect real-world workflows, constraints, and needs — ensuring the product aligns with how healthcare actually works.

What You’ll Bring

• 8–10+ years of experience in user research, with a strong track record of influencing product direction in complex domains.
• Demonstrated leadership or management experience guiding research practice, initiatives and mentoring peers, while influencing product direction in complex, fast-paced environments.
• Experience conducting end-to-end research incorporating qualitative and quantitative methods and product analytics.
• A portfolio or body of work that demonstrates how your research has shaped product decisions and outcomes.
• Strong ability to turn ambiguous business questions into clear research questions and plans.
• Strong synthesis and storytelling skills – you can turn ambiguous data into meaningful insights with clear and actionable recommendations.
• Experience working independently in fast-paced, ambiguous environments.
• Ability to prioritize effectively across multiple initiatives.

Bonus Points If…

• Experience working in healthcare or other highly regulated environments.

Compensation and Benefits

• Generous Time Off: 14 paid holidays, flexible PTO for salaried employees.
• Comprehensive Health Plans: Medical, Dental, and Vision coverage.
• Generous HSA Contribution for High Deductible Health Plans.
• Paid Parental Leave and Family Forming Benefits.
• 401(k) Matching.
• Personal Device Allowance.
• Pre-tax Benefits: Flexible Spending Accounts (FSA) and Commuter Benefits.
• Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking.
• Mental Health Support.
• Sabbatical Leave after 5 years.
• Competitive compensation and equity grants for full time employees.