Solutions Operations Manager supports Professional Services and Solutions Engineering teams by designing scalable processes, building data dashboards for performance metrics like Fin activation and utilization, and optimizing tools like Salesforce and RocketLane to drive revenue growth and customer outcomes.
We’re looking for an analytical and experienced Solutions Operations Manager to join our Revenue Operations department, supporting our growing Professional Services (ProServ) and Solutions Engineering (SE) organizations. Our mission in RevOps is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences.
In this role, you’ll be a pivotal strategic and operational partner to ProServ and SE leadership - bringing clarity, structure, and data-driven insight to how these teams plan, deliver, and scale. The work you do will directly shape how we operate across the customer lifecycle, helping Intercom grow efficiently while delivering meaningful value to customers.
Base salary range for San Francisco Bay Area: $128,700 - $153,725. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive as well as stock in the form of Restricted Stock Units (RSUs).
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