Senior Systems Engineer, BizTech

Responsibilities

• Serve as the primary SME and hands-on administrator for Jira Cloud Software, Jira Cloud Service Management (JSM), and associated Atlassian tooling; own configuration standards, governance, and technical debt reduction
• Architect and implement scalable Jira configurations including custom workflows, issue type hierarchies, permission schemes, notification schemes, screens, and field configurations aligned with Atlassian best practices
• Lead and execute Jira migrations including Data Center to Cloud, coordinating with cross-functional stakeholders
• Design and configure Jira Service Management projects including SLAs, custom queues, JSM Forms, approval workflows, and security schemes
• Build and maintain advanced analytics, dashboards, and reporting solutions using native tooling for Jira Cloud; maintain custom Forge applications
• Configure and administer Atlassian access management, user lifecycle management, license tier optimization, and security posture improvements
• Configure and expand Atlassian Rovo AI agents and automation rules; evaluate emerging AI/ML capabilities within the Atlassian ecosystem
• Write and maintain custom automation rules using Jira's native Automation engine and JavaScript; leverage Jira REST API for integrations, data imports, and custom reporting
• Lead User Acceptance Testing (UAT) efforts for platform changes and migrations; develop and maintain test plans, test scripts, and defect tracking documentation
• Facilitate Agile ceremonies (sprint planning, retrospectives, standups) as needed; operate as Scrum Master or Product Owner for platform-focused workstreams
• Document system configurations, runbooks, and knowledge base articles
• Participate in on-call rotation and provide escalation support for critical Atlassian platform issues

Requirements

• 7+ years of hands-on Atlassian administration experience, including Jira Software, Jira Service Management (across Jira Cloud & Jira DC) in enterprise environments with large user populations
• Deep expertise in Jira workflow design, including post functions, validators, conditions, and custom properties; strong command of JQL for filters, subscriptions, dashboards, and board configuration
• Proven experience leading Jira migrations (Data Center to Cloud), including project configuration migration, macro compatibility, and data integrity validation
• Experience configuring and administering Jira Cloud native tooling for capacity planning and portfolio reporting
• Proficiency with Atlassian Marketplace plugins including JavaScripting
• Hands-on experience with Jira REST API using tools like Postman (GET/PUT/POST) for data extraction, integration, and custom reporting workflows
• Experience integrating Atlassian tools with identity providers via LDAP & Okta; familiarity with user lifecycle management, license governance, and security hardening practices
• Working knowledge of Atlassian Rovo and AI/ML capabilities within the Atlassian ecosystem; ability to configure Rovo agents with careful consideration for AI ethics, value alignment, and contextual appropriateness
• Experience configuring Jira Automation rules (native and scripting-based); working knowledge of JavaScripting and JSON for custom automation
• Strong background in Jira Service Management including SLA configuration, JSM Forms, custom queues, and approval workflows
• Experience leading UAT for complex migrations and platform changes; proficiency in developing and executing test plans, test scripts, and defect documentation
• Familiarity with SAFe Agile (SAFe Agilist and/or SAFe Scrum Master certification a plus); experience as Scrum Master or Product Owner for technical workstreams
• Strong analytical and communication skills with a demonstrated ability to translate complex technical concepts for both technical and non-technical stakeholders
• Experience working in a remote-first, high-growth environment; ability to independently manage multiple priorities and keep stakeholders informed