Senior Strategic Account Executive

Responsibilities

• Manage and expand important Retail customer accounts by focusing on the total account relationship across the entire Twilio platform.
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
• Partner closely with the Specialist Sales organization to leverage deep technical and domain expertise for complex deals.
• Serve on a cross-functional account team including Product Specialists, Value Engineering, and Customer Value specialists to drive solution adoption.
• Run a disciplined forecast, consistently achieve goals, and drive profitable revenue growth.
• Run highly consultative sales cycles and become a strategic partner with largest customers with a focus on deep discovery and listening to customer needs.
• Generate and maintain an accurate sales pipeline and forecast utilizing Salesforce.
• Establish yourself as a trusted subject matter expert and share industry updates with the GTM sales organization.

Requirements

• 10 years of sales experience, with a minimum of 5 years dedicated to major account or strategic sales.
• Expertise in managing or leading quantitative, highly analytical products and solutions for customers.
• Accountable for the total account relationship, including pipeline generation, customer acquisition, and multi-product solution adoption.
• Comfortable working with business and highly technical leaders as a strategic partner.
• Analytical account development strategy focused on making multi-product selling the default sales motion.
• Demonstrated track record of managing business forecasts and financial models.
• Entrepreneurial mindset with appetite to define processes and build programs.
• Record of delivering profitable revenue and gross profit results, especially for large-scale and enterprise customers.
• Excellent verbal and written communication skills.

Nice-to-Haves

• Deep experience working with telecom companies, including CPaaS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading.
• Software, SaaS, CPaaS or PaaS selling experience.
• Familiarity with commerce platforms/two-sided marketplaces.

Compensation & Benefits

• Health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• Eligible to earn commissions and participate in Twilio’s equity plan.
• 20% travel anticipated.