Senior Engineer, Knowledge Systems

Responsibilities

• Design and build foundational infrastructure for structured knowledge storage, versioning, and retrieval
• Partner with Content Design, Product, and Engineering to translate knowledge architecture into technical systems
• Stand up and configure headless CMS implementing knowledge operating model
• Develop APIs and services exposing structured knowledge to internal tools, AI assistants, and products
• Build integrations between knowledge systems and AI tooling, including RAG architectures
• Prototype with Git-based content, markdown workflows, and developer-friendly authoring
• Collaborate to identify opportunities for structured knowledge in product workflows and AI
• Evaluate and recommend technologies for knowledge storage and delivery
• Establish patterns for content versioning, governance, and metadata management
• Support internal enablement needs like SOPs, policies, decision trees
• Iterate on architecture as systems mature

Technologies Used

Core stack:

• Golang, Ruby on Rails, JavaScript
• MySQL, Redis, ElasticSearch
• Kafka, Temporal
• AWS infrastructure
• Git, GitHub, Docker, Kubernetes, Terraform, CircleCI, DataDog

Helpful experience:

• Headless CMS (Contentful, Sanity, Strapi)
• Git-based content workflows, markdown repositories
• Knowledge retrieval systems, RAG architectures
• Search and indexing systems
• API-driven content platforms

Qualifications

• 7+ years as software engineer building production systems
• Strong experience designing APIs and backend services for multiple consumers
• Experience with structured content systems, CMS, or knowledge management infrastructure
• Leading technical implementation of complex systems, coordinating engineers
• Designing/integrating information retrieval or search systems
• Familiarity with AI tooling, integrating LLM workflows with structured knowledge
• Designing systems modeling entity/policy relationships
• Strong collaboration with non-engineering partners
• Operate autonomously in ambiguous spaces