Regulatory Program Manager, Automation & Intelligence

Responsibilities

• Champion AI & Automation Adoption: Act as the primary evangelist for AI and automation tools within the SSOM Core Team and across the broader Matrix Team - running demos, enablement sessions, and hands-on workshops that build genuine capability and enthusiasm in a regulatory program context.
• Identify & Build Automation Opportunities: Proactively map SSOM workflows end-to-end to identify high-impact automation opportunities - from requirements tracking and remediation pipeline management to regulatory reporting, escalation workflows, and document generation.
• Own the AI & Automation Roadmap: Partner with SSOM leadership and BizOps to define, prioritise, and deliver a rolling roadmap of AI-powered initiatives that measurably improve the speed, accuracy, and consistency of SSOM execution.
• Drive Tool Optimisation: Oversee the adoption and continuous improvement of program management tooling - ensuring automation, AI-assisted insights, and workflow enhancements are embedded into how the SSOM executes against regulatory commitments.
• Translate AI for a Regulatory Audience: Bridge the gap between technical capability and regulatory program reality - communicating the value of AI tools in plain language, with clear use cases, risk considerations, and practical guidance tailored to Compliance, Legal, and BizOps stakeholders.
• Build Scalable Frameworks: Develop reusable playbooks, automation blueprints, and AI-assisted templates that allow the SSOM to scale governance and remediation execution consistently across settlements, supervision workstreams, and future scope expansions.
• Measure What Matters: Define and track KPIs for AI and automation initiatives - including time saved, error reduction, tracking accuracy, and remediation velocity - and report insights to the Steering Committee with clear recommendations.
• Cross-Functional Collaboration: Work closely with Data Science, Engineering, Compliance Analytics, and external consultants to ensure the SSOM has access to the best tooling, pilots, and AI innovations - and that sensitive regulatory data is handled with appropriate controls.
• Stay Ahead of the Curve: Continuously evaluate emerging AI platforms, agentic tools, and automation technologies - bringing informed, opinionated recommendations on what to adopt, pilot, or watch, with a clear eye on risk and compliance implications.
• Roll Up Your Sleeves When It Counts: Step in as a hands-on generalist when the situation demands it - whether that's troubleshooting a complex workflow breakdown, facilitating a working session to unblock a stalled workstream, or leading a targeted intervention to get a remediation track back on course.

Requirements

• 8+ years of experience in program management, BizOps, regulatory operations, or a related field - with a clear track record of driving process improvement and technology adoption in complex, cross-functional environments.
• Experience leading change management and enablement initiatives - you know how to bring sceptical stakeholders on a journey and make new technology feel accessible, not threatening, in risk-sensitive environments.
• Analytically strong - comfortable with program tracking data, remediation metrics, and building business cases for tooling investment.
• EQ and ability to influence without authority - the SSOM spans Compliance, Legal, Engineering, and BizOps, and you'll need to earn trust across all of them.
• Experience in regulated industries - fintech, financial services, or similar - is a strong advantage. Familiarity with AML/BSA, CFPB supervision, or consent order management is highly desirable.
• Understand the stakes: this program has direct visibility to Block's Steering Committee and Board of Directors. You bring the judgement, discretion, and professionalism the environment demands.

Nice-to-Haves

• Genuinely excited about AI and automation - you've used tools like AI assistants, workflow automation platforms, and LLM-powered tools, and you have real opinions about what works and what doesn't.