Project Manager, Service Delivery
Manages end-to-end delivery of telecommunications orders for business customers, coordinating internal and third-party resources while handling VoIP, SD-WAN, and circuit ordering projects. Requires 5+ years in telecom and project management experience.
Key Responsibilities
- Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services
- Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines
- Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle
- Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes
- Document dependencies and priorities clearly for efficient project execution
- Utilize hands-on delivery experience to drive successful outcomes for each project
- Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with various carriers
Qualifications
- Minimum of 5 years experience in the telecommunications industry
- Minimum of 5 years of experience in Service Delivery and/or Project Management
- Hands-on experience in VoIP, SDWAN Implementation, and Internet Circuit ordering with carriers
- Ability to document dependencies and priorities clearly
- Proficient in effectively managing third-party resources
Benefits
- Generous Medical, Dental, and Vision coverage for full-time employees
- Flexible time off
- 401k
- Free DoorDash lunches on Fridays
- Employee referral bonuses
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