Partner Success Manager
Partner Success Manager acts as trusted advisor to retail clients, driving AI platform adoption, monitoring performance, and translating tech into business ROI. Requires 7+ years in client/account management in SaaS/Retail Tech, AI literacy, and MBA.
Responsibilities
- Strategic Relationship Management: Serve as the primary point of contact and "trusted advisor" for retail partner stakeholders. Deeply understand their unique business objectives and ensure our AI strategy aligns with their corporate vision. Oversee daily client operations in collaboration with executives.
- Accelerated Implementation: Support the integration of our AI platform into the client’s existing tech stack. Navigate retail partner landscapes to identify key stakeholders, proactively clearing operational roadblocks and coaching partner teams to ensure high adoption of new AI-driven workflows.
- Adoption & Optimization: Monitor AI model performance and user engagement metrics to proactively identify risks and expansion opportunities. Assist and communicate with executives in decision-making, program management, and operations. Improve current processes and optimize organizational procedures for efficiency and productivity.
- Feedback Loop: Develop deep understanding of Verneek's product, and its evolving features. Gather meaningful feedback from the business owners and end users, helping to make Verneek's technology, product, and go-to-market motions more efficacious.
- Value Realization & Growth: Conduct regular business reviews that move beyond technical jargon. Translate complex algorithmic outputs into clear stories of ROI, margin improvement, and operational efficiency, paving the way for positive long-term partnerships and expansion.
- Strategic Business Development: Oversee a variety of strategic business development initiatives, from inception to successful execution, under the guidance of the executive team.
Requirements
- 7+ years of experience in a Client Service Management, Account Management, Business Management, Consulting, or an Executive role (i.e. managing multiple teams and leading strategic initiatives), specifically within SaaS or Retail Tech.
- AI/Technical Literacy: You don’t need to write code, but you should be able to explain concepts like Machine Learning, Predictive Analytics, and Generative AI to a non-technical audience. You are also expected to have basic knowledge about the ever-growing space of AI and the broader technology landscape.
- "Retail Mindset": You understand that for a retailer, every second of downtime or every percentage point of margin matters.
- Master of Business Administration (MBA) in finance or related fields
- Working knowledge of finance, book keeping, and contract and employment law
- Excellent written and verbal communication skills
- Strong project management skills, with successful track record on interdisciplinary communications
- Work authorization in US
Preferred
- Domain Knowledge: A deep understanding of retail operations (e.g., merchandising, supply chain, or e-commerce).
Benefits
- Stellar medical, dental, vision, disability, and life insurance
- Daily private Chef lunch, curated to personal diets
- Transportation Benefits
- 401K matching contributions
- Flexible PTO
- Visa/Green Card Sponsorship
- Career growth support through sponsoring learning opportunities and mentorship
Annual Salary Range: $40K-$200K
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