Tasks & Responsibilities

Execute accurate entry, validation, and processing of customer purchase orders in SFDC, NetSuite and YaaS; verify products, configuration, pricing, payment terms, and required documentation
Partner with Deals Desk, Sales, Finance, Production, Logistics, and Fulfillment to identify and resolve order issues and exceptions
Monitor orders from creation through delivery; following shipping lead times and proactively address delays and provide status updates to internal teams
Manage purchase order lifecycle and returns process according to company guidelines
Handle inbound order-related support requests to maintain a positive customer experience
Create and maintain Standard Operating Procedures and detailed Work Instructions to standardize processes
Identify workflow bottlenecks and implement process improvements to increase team efficiency
Provide timely status updates and escalate issues to the Sr. Manager, Order Management — US

Basic Qualifications

Minimum 2 years in a similar order processing, order management, or operations role. Prior experience working collaboratively with Sales, Finance, Customer Support and Logistics teams
Proficient with NetSuite, SalesForce, SFDC Service Cloud, and Magento and Stripe
Proficient with Office/G‑Suite apps (Docs, Sheets, Slides)
Demonstrated ability to document SOPs and implement process improvements
Detail‑oriented, methodical, service‑minded, strong problem‑solving skills, and a desire to learn
Excellent written and verbal communication