Mission Operations Lead-Commercial
Lead end-to-end customer program execution for autonomous ground systems, owning partnerships, pilots, scaling, and mission delivery while working closely with engineering and operations teams.
What you'll do
Develop: Create and nurture partnerships with our customers and partners to ensure the deployments of our autonomy solutions are in full support of their mission. As your portfolio grows so does the team supporting it to ensure mission success. Ultimately, you are responsible for the team working on mission execution for your clients.
Build: Scope and implement integrations and pilots with our partners. You will help your vertical determine the scope of an engagement and navigate the group's internal bureaucracy to implement the pilot. Work directly with Forterra engineers to build relevant products for your client’s operational needs.
Scale: Expand successful pilots into larger projects. You will convert the pilot's tangible outcomes generated by engineers in partnership with the operations and growth into a shared roadmap for expanding the pilot into a sustained capability.
Embed: Get our platform into the hands of customers who need it by identifying those with a problem our technology can solve and enabling their understanding of the technology's value.
Own: Work hands-on with our partners to help them navigate complex organizational, contracting and budget pathways to implement a pilot or project.
Qualifications
- Strong interest / experience working within the Department of Defense / Government / Defense Tech industry / Commercial Logistics customers and vehicle OEMs
- Strong interpersonal skills will be required to engage with business partners and customers
- Comfortable setting and achieving goals in an amorphous environment
- Enthusiasm for, and broad knowledge of, technology
- Must be able to travel at least 50% of the time
- Must be eligible to obtain and hold a US DoD Security Clearance
Preferred Qualifications
- Experience in a start-up or similar fast-paced environment
- Experience selling to, or working within, the Department of Defense or Commercial Logistics industry
- Engineering or Technical Degree - or you nerd out hard on emerging tech
Benefits
- Premium Healthcare Benefits: Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents
- Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents
- Extremely generous company holiday calendar including a winter break in December
- Competitive paid time off (PTO) offering 20 days accrued per year
- A minimum of 7 weeks fully paid parental leave for birth/adoption
- A $9k annual tuition reimbursement or professional development stipend
- 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%
Senior Project Manager, CX PMO
Lead end-to-end delivery of large strategic CX initiatives and AI foundational PMO projects. Partner with senior leaders across Product, Engineering, and Operations to drive execution, reporting, and process improvements.
Senior Manager, Program Management
Lead cross-functional program management and operational strategy initiatives. Drive process optimization, roadmap execution, and data-informed decision-making across business and technology teams.
Technical Program Manager, Knowledge Systems
Technical Program Manager driving knowledge systems initiatives including RAG pipelines, semantic search, and AI-assisted support tooling. Requires 5+ years TPM experience and deep familiarity with information retrieval architectures.
Senior Program Manager – Deployments
Own end-to-end deployment operations for autonomous industrial vehicles, building scalable processes, playbooks, and feedback loops between field teams and Product. Requires 6+ years scaling complex programs in technical environments.
Staff Technical Program Manager, IT
Lead cross-functional IT and SaaS programs to improve operational maturity, manage application lifecycle with Zylo, and drive governance, renewals, and employee technology services. Requires 6+ years in technical program management or IT operations.