Manager, Strategy Operations - Payroll

What You Will Work On

Running Operating Systems (~70%)

• Operate and continuously improve the core execution rhythms for the Payroll business, including planning cycles, prioritization forums, operating cadences, and performance tracking.
• Translate Payroll strategy and business objectives into clear goals, workplans, milestones, and accountability mechanisms.
• Create visibility into priorities, progress, risks, and trade-offs across Payroll initiatives.
• Support the development of scalable processes, tooling, and services that reduce operational complexity and improve cost-to-serve.
• Ensure alignment between Payroll execution and enterprise-level planning, financial, and operating forums.
• Introduce lightweight structure that enables speed and learning without slowing down innovation.

Leading Cross-Functional Workstreams & Initiatives (~20%)

• Own defined workstreams within high-priority Payroll initiatives focused on scalability, customer experience, retention, and financial performance.
• Partner closely with Technology, Operations, Product, Finance, and Revenue to coordinate dependencies and drive execution.
• Translate strategic ideas (e.g., new services, product capabilities, monetization approaches) into executable plans.
• Identify gaps, risks, or misalignments in execution and drive resolution through strong collaboration and influence.
• Support experimentation and iteration as Payroll tests and refines new offerings and ways of working.

Structure, Clarity, & Team Enablement (~10%)

• Bring structure to ambiguous, early-stage problems by clarifying scope, success criteria, and next steps.
• Develop clear documentation, operating artifacts, and narratives that help teams stay aligned.
• Support leaders in evangelizing Payroll as a business unit by grounding discussions in data, financial impact, and customer outcomes.
• Reinforce a culture of ownership, accountability, and continuous improvement as the Payroll organization matures.
• Help teams balance short-term delivery with longer-term capability building.

How You Will Do Your Work

Core capabilities include:

• Business Insight - applying knowledge of business and the marketplace to advance the organization’s goals.
• Strategic Mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.
• Plans and Aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.
• Initiative and Motivation - identifying what needs to be done and doing it before being asked or before the situation requires it.
• Teamwork and Communication - putting collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

Qualifications

• Minimum 5 years of professional experience, ideally in program/project management, strategy operations, and/or consulting.
• Minimum 1+ Years with Justworks highly preferred.
• Experience in SaaS, fintech, B2B services, or other regulated or operationally complex environments preferred.
• High business and financial acumen; comfort working with KPIs, unit economics, and performance metrics.
• Strong analytical skills and familiarity with data tools (e.g., Excel, SQL).
• Record of exceptional performance and demonstrated excellence in leadership of cross-functional projects.
• Demonstrated ability to succeed and thrive in an entrepreneurial environment and not be hindered by ambiguity or competing priorities.
• Strong analytical and communication skills.
• Passionate about solving complex problems. Will rely on business acumen, strategic mindset, systems thinking, and underlying data to help steer conversations and decision-making.
• Strong sense of ownership, ability to proactively remove obstacles, and willingness to go above and beyond to chase down loose ends that lead to outstanding results.
• Focus on results and outcome, not just process. Have experience establishing processes that are appropriate and effective.
• Creative problem solver, effective negotiator, and results-oriented team player.
• Unquestionable professional ethics, strong judgment, trustworthiness, and commitment to excellence.

Compensation

• The base wage range for this position based in our New York City Office is targeted at $155,500.00 - $171,050.00 per year.