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Legal Vendor Program Manager

Manages end-to-end relationships with outside counsel and legal service providers, including e-billing administration, spend analysis, rate negotiations, and performance tracking. Requires 5+ years in legal operations at a tech company and advanced Excel proficiency.

144k – 162kSan Francisco, CALegalHybrid5+ YOE

About the role

What you'll be doing

  • Own Discord's outside counsel and legal service provider relationships end-to-end, including requests for proposals, performance tracking, service level monitoring, and spend management against organizational expectations and competitive benchmarks
  • Develop and maintain outside counsel terms of engagement, billing guidelines, secondment agreements, and other documentation to ensure law firm adherence to company requirements
  • Partner with Finance to build and maintain legal spend accruals and forecasting mechanisms, outside counsel cost benchmarking, and ad-hoc legal analytics
  • Drive the development of playbooks, tools, systems, and processes that enable automation, scale, and optionality in legal vendor management across cross-functional stakeholders
  • Prepare and deliver regular reports to attorneys and Finance on outside counsel spend, vendor performance, and key metrics and trends
  • Own the end-to-end process for onboarding and off-boarding legal service providers, including collaborating with internal teams on conflict and security review and troubleshooting setup and access issues
  • Develop, administer, and enforce cost control strategies, including outside counsel rate structures, annual rate review and negotiation cycles, and alternative fee arrangements

What you should have

  • 5+ years of experience in legal operations, legal vendor management, or a related role, including experience at a technology company
  • Hands-on experience with e-billing and matter management platforms; familiarity with invoice review, compliance workflows, and budget alignment processes
  • Proven track record managing law firm and legal service provider relationships, including rate negotiations and billing guideline enforcement
  • Advanced proficiency in Excel, including pivot tables and data visualization
  • Ability to break down complex projects into discrete components and work collaboratively and strategically across all levels of the organization
  • Strong analytical, financial, and contract negotiation skills

Bonus points

  • Experience with Brightflag, LawVu, or similar e-billing and matter management platforms
  • Familiarity with Discord and the gaming or online communication industry
  • Experience developing or refining outside counsel guidelines and rate frameworks
  • Experience working with law firms providing legal services outside of the U.S.
  • Experience identifying and implementing AI or automation solutions across legal operations workflows, such as invoice review, matter tracking, or vendor management

Compensation

US base salary range: $144,000 - $162,000 + equity + benefits

Skills

ExcelE-Billing PlatformsMatter Management PlatformsBrightflagLawvuContract NegotiationBilling GuidelinesSpend AnalysisLegal OperationsAI Automation

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