Implementation Project Director

Responsibilities

• Lead and manage the end-to-end implementation of large-scale and strategic client projects.
• Create and maintain project plans, ensuring all tasks are completed within the defined timelines.
• Proactively anticipate and navigate potential project risks, identifying challenges and proposing innovative solutions.
• Document client requirements to ensure business needs are met and solution value is communicated.
• Manage teams, vendors, and stakeholders to deliver project milestones seamlessly.
• Serve as the primary contact for key client stakeholders throughout implementation.
• Analyze integration, data mapping, and workflow needs with clients and internal teams.
• Lead client presentations and status meetings with concise progress updates.
• Educate clients on product features and best practices through in-depth assistance.
• Provide training and resources to maximize client benefits from solutions.
• Partner with cross-functional teams to ensure smooth delivery and client satisfaction.
• Conduct post-implementation reviews to drive continuous process improvements.

Requirements

• 5+ years leading enterprise, client-facing implementation projects.
• Strong communication, leadership skills, and a result-oriented focus.
• Experience driving cross-functional teams across multiple concurrent projects.
• Experience implementing complex SaaS or health-tech solutions.
• Experience partnering with clients and internal teams to analyze integration needs, data mapping, and workflow requirements.
• Experience leading client-facing presentations and conducting regular status meetings.
• Experience educating clients on product features and best practices, providing comprehensive training and resources.
• Outstanding communication and interpersonal skills, adept at building trusted relationships.
• Experience facilitating post-implementation reviews to capture lessons learned and drive continuous improvement.
• Familiarity with project management and collaboration tools such as Salesforce, Slack, G Suite, Asana/Smartsheet.

Nice-to-Haves

• Desire to be part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.