Implementation Manager
Leads end-to-end implementation for enterprise customers, managing cross-functional execution, stakeholder alignment, and launch success metrics to drive platform adoption. Requires 3-7+ years in SaaS implementations with strong project management skills.
Responsibilities
- Lead end-to-end implementation execution for enterprise-level customers, ensuring alignment with customer goals and timelines (stakeholder mapping, milestone design, risk mitigation, resourcing)
- Understand the Hover platform and product capabilities to effectively communicate the value to end users and senior management
- Serve as the single point of accountability for launch deliverables and cross-functional execution
- Facilitate technical and non-technical meetings with customers, internal teams, and third parties
- Anticipate and manage risks, dependencies, and escalations; course-correct proactively
- Drive internal alignment, status reporting, and resource planning across functions
- Own launch success metrics (timeliness, user adoption, quality, retention handoff)
- Document process templates, playbooks, and continuous improvement insights post-launch
- Train and mentor junior implementation or onboarding team members (if applicable)
Requirements
- 3-7+ years in enterprise software implementation, onboarding, or professional services in SaaS
- Proven track record managing complex, multi-stakeholder launches, strong project/program management fundamentals in enterprise environments
- Led implementation of new workflows and successfully drove adoption across thousands of end-users
- Excellent written and verbal communication across technical and non-technical audiences
- Strong project management skills — planning, dependencies, risk mitigation
- Comfortable working ambiguously, making decisions, and driving alignment
- Experience with tools like Jira, Asana, or Smartsheet; and familiarity with APIs, integrations, or data pipelines
Nice-to-haves
- Insurance or insurtech experience
- Familiarity with claims workflows or carrier tech stacks such as Xactimate or Cotality
- Prior exposure with transactional commitment structures and associated adoption strategy/tactics and success metrics
Compensation and Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Unlimited and flexible vacation policy
- Generous paid parental and new child bonding leave
- Monthly mandatory self-care days
- Remote wellbeing resources (fitness classes, meditation, virtual therapy, family planning)
- Learning stipends for management training, conferences, workshops, or certifications
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