Head of Design and Research

What you'll do

• Own the quality, consistency, and polish bar across the consumer and payments experience.
• Lead a small, tightly knit team of designers and researchers embedded in delivery pods; systematically grow their craft and how the team operates.
• Architect cohesive design systems and frameworks across fragmented journeys and surfaces — balancing design integrity against iteration speed.
• Partner with Product, Engineering, and Marketing to pull design into discovery and drive measurable outcomes across onboarding, discovery, redemption, and retention.
• Deepen the research practice and its integration into decision-making.
• Apply an AI-native approach to how design and research scale.

What you'll need

• Deep consumer product design experience where trust, credibility, and onboarding psychology drive conversion and retention — ideally fintech, marketplaces, or transaction-driven products.
• Track record designing habit-forming systems (frequency, retention, cross-category adoption) at consumer scale.
• Has personally helped scale a consumer app through hypergrowth (~3M → 10M+ MAU).
• Strong systems-level product thinking; sound judgment on where consistency matters vs. where to move fast.
• Comfort in highly analytical environments; uses data to drive and prove UX impact.
• Has led design/research teams of ~5–10 and raised individual craft.
• AI-centric approach to design and research.
• Bias to action; effective in ambiguity without requiring a perfect environment.