Field Services Engineer

Responsibilities

• Own network infrastructure deployment, maintenance, and bringup across sites
• Oversee outside plant and long-haul fiber optic repair vendors: manage dispatches, validate work quality, and ensure SLA compliance
• Execute network device installation, configuration validation, and commissioning support
• Own RMA processes end-to-end: triage, swap, ship, track, close
• Manage spares inventory and coordinate logistics across sites
• Conduct physical asset auditing and cradle-to-grave lifecycle tracking
• Coordinate with vendors for outsourced work and hold them accountable
• Build repeatable processes and playbooks that scale with the team
• Support various site deployments like: rack-and-stack, commissioning, forklift, decommissioning as needed
• Travel up to 40 - 60% to sites across the U.S.

Requirements

• 5+ years (3+ considered for the right candidate) of hands-on experience in field engineering, network operations, or telecom infrastructure
• Understand fiber optic systems well enough to oversee vendor work: you can validate splicing, testing, and repair quality without necessarily doing it yourself
• Are familiar with network hardware deployment (switches, routers, optics)
• Have managed RMA workflows and spares logistics across multiple sites
• Hold relevant certifications or are willing to obtain them (OSHA 10/30, BICSI, fiber certifications, confined space)
• Can work independently in the field with minimal supervision: you know how to figure it out, and are not afraid to reach out and ask questions when needed
• Have experience building processes from scratch, not just following them
• Thrive in ambiguity and move fast without waiting for perfect information
• Have a bias toward action: you’d rather do than talk about doing
• Communicate clearly and directly, especially when flagging risks or blockers

Education

Minimum: Bachelor’s degree or equivalent.