Senior Manager, Accounts Receivable, Credit & Collections

Key Responsibilities

• Set the strategic direction for Americas credit and collections, including portfolio management, aging reviews, and cash forecasting for the region.
• Own the Americas collections automation roadmap, including segmentation strategy, dunning workflows, self-service payment experiences, and automated dispute routing.
• Drive adoption of AI across the credit and collections workflow, including intelligent prioritization of collector outreach, AI-drafted customer correspondence, predictive risk scoring, and automated reconciliation of customer responses.
• Lead, coach, and develop a team of credit and collections professionals, including people managers, setting clear KPIs around DSO, aging, collection effectiveness, and automation coverage.
• Own credit risk strategy for new and existing Americas customers, including credit policy, credit limit frameworks, payment term guidelines, and data-driven escalation of higher-risk accounts.
• Partner with Sales, Deal Desk, and Legal leadership on contract negotiations involving payment terms, credit exposure, and non-standard billing arrangements.
• Drive timely resolution of material customer disputes in partnership with Billing Operations, Cash Application, and Customer Success.
• Develop and refine credit and collections policies, playbooks, and escalation paths suited to a rapidly scaling enterprise SaaS business, with automation embedded by default rather than bolted on.
• Lead the Americas rollout and continued optimization of our AR automation platform, including workflow design, integrations with ERP and billing systems, and reporting.
• Partner with Finance Systems and internal AI tooling teams to identify and deploy agentic and LLM-based solutions that reduce manual work and improve decision quality across the credit and collections lifecycle.
• Deliver regular reporting and insights on receivables health, bad debt reserves, collections performance, and automation metrics to senior finance leadership.
• Collaborate with regional AR peers to harmonize global credit and collections standards while accounting for Americas-specific commercial and regulatory nuances.
• Represent Americas AR in cross-functional initiatives spanning systems, controls, and finance transformation.

Minimum Qualifications

• Experience leading credit and collections teams in a high-growth or enterprise SaaS environment, including managing other managers.
• Demonstrated experience driving automation across credit and collections workflows, with measurable improvements to efficiency, coverage, or DSO.
• Strong working knowledge of commercial credit risk assessment, including use of credit reporting tools (e.g., D&B, Experian) and financial statement analysis.
• Hands-on experience with ERP and AR systems (e.g., NetSuite, Oracle, SAP) and AR automation platforms (e.g., Tesorio, HighRadius, Billtrust), including shaping workflow and integration design rather than just using them.
• Proficiency in Excel or Google Sheets for portfolio analysis, reporting, and ad hoc modeling.
• Strong written and verbal communication skills, with the ability to navigate sensitive customer and executive-level internal conversations diplomatically.

Preferred Qualifications

• 10+ years of progressive experience in accounts receivable, credit, or collections, including significant time leading teams and managing people managers.
• Hands-on experience deploying AI or LLM-based solutions in a finance or AR context, whether through vendor tooling, custom workflows, or agentic systems.
• Experience supporting a company through rapid scaling, including process build-out, systems implementation, and org design.
• Familiarity with enterprise contract structures, including multi-year deals, usage-based billing, and non-standard payment terms.
• Exposure to global AR operations and cross-regional coordination.
• Experience partnering with Sales and Deal Desk leadership on complex commercial negotiations.
• Working knowledge of SOX controls and audit requirements as they relate to AR and credit.
• Comfort prompting and evaluating LLMs as part of daily work, and a point of view on where AI creates real leverage in a finance function versus where it does not.

Compensation

Annual Salary: $190,000—$230,000 USD