Fleet Operations Associate

Responsibilities

Vehicle Readiness & Preparation

• Review available autonomous vehicles each shift and perform pre-deployment safety checks and end-of-day diagnostics.
• Complete vehicle state transitions, checklists, sensor inspections, and verification processes in the fleet management system.
• Perform vehicle inspections according to partner standards, document issues, and follow Critical to Quality processes.
• Manage daily tasks in a digital task management system.

Charging, Cleaning & Fleet Servicing

• Maintain interior and exterior vehicle cleanliness according to partner brand standards.
• Execute strategic charging activities, including mid-day charging sessions, while completing concurrent tasks.
• Perform basic preventative maintenance, including fluid checks and refills, tire pressure adjustments, and minor component replacements.
• Use approved cleaning chemicals and follow hazardous-material handling protocols.

Data Management & Security

• Execute secure data transfers, offload procedures, and device tracking while maintaining chain of custody.
• Complete data offload procedures within established SLAs and document successful transfers.
• Use employer-supplied, corporate-enrolled devices for photos and data transfer.
• Maintain security protocols for sensitive hardware and critical components.

Calibration & Technical Operations

• Conduct sensor calibration to return repaired vehicles to autonomous operation.
• Drive autonomous vehicles within the depot and on public roads for calibration procedures.
• Validate calibration results through system checks and diagnostic procedures.
• Document calibration activities, issues, completion times, and verification results.

Lot Management & Logistics

• Park, stage, and move autonomous vehicles to deployment zones, charging stations, and service bays.
• Update vehicle statuses in real-time tracking systems and monitor cycle times.
• Confirm service and repair completion, transition vehicles to the appropriate status, and track SLA compliance.
• Escalate maintenance and repair needs with detailed documentation.

Safety & Compliance

• Follow OSHA, EHS, partner safety, PPE, hazardous-material handling, and emergency-response guidelines.
• Maintain required qualifications and complete ongoing training.
• Report safety concerns, vehicle damage, and operational issues immediately.
• Ensure work meets partner operational-system and quality standards.

Requirements

• High school diploma or equivalent required.
• 1–2 years of experience in automotive, fleet operations, logistics, or a similar hands-on environment.
• Valid U.S. driver's license and clean driving record with no major violations in the past 3 years.
• Mechanical aptitude and ability to perform basic vehicle maintenance and follow technical procedures.
• Strong attention to detail and ability to follow complex SOPs.
• Ability to stand and walk for extended periods, lift up to 50 pounds, and work in varied weather conditions.
• Technical proficiency with mobile devices, tablets, and basic computer systems.
• Strong communication skills.
• Flexibility to work shifts including weekends and holidays in support of 24/7 operations.
• Ability to obtain Defensive Driving certification and other role-specific qualifications.

Nice to Have

• Technical certification or associate degree in automotive technology, logistics, or a related field.

Benefits

• Medical, dental, and vision insurance options.
• Mental health benefits.
• Family-building benefits.
• Child-care and pet benefits.
• 401(k) plan with company match.
• Twelve observed holidays.