Director, Strategic Delivery

Key Responsibilities

Strategic Sales Support & Deal Structuring

• Partner closely with Sales, Services Sales, and GSI leads early in the sales cycle for high-value strategic deals to define clean delivery boundaries, joint investment parameters, and optimal SOW alignment.
• Lead the structural review and delivery validation of complex Statement of Works (SOWs) and Change Orders, ensuring clear divisions of responsibility.
• Monitor upcoming strategic pipeline deals to help services and partner alliances teams forecast necessary delivery capabilities and partner specializations.

Steering Committee (SteerCo) Leadership & Portfolio Governance

• Represent Okta on joint Customer-GSI Steering Committees, serving as a trusted advisor to C-level stakeholders and GSI executives to ensure delivery alignment, strategic velocity, and shared commitment.
• Provide delivery leadership, health tracking, and operational governance across multiple concurrent strategic enterprise implementations involving core GSI partners.
• Act as the central escalation point for delivery risks, orchestrating cross-functional Okta teams (Product, Engineering, Support, Customer Success) to unblock complex technical or relationship bottlenecks.
• Ensure partner-led delivery meets Okta’s strict technical design and architectural standards, auditing core deliverables such as deployment plans, change management strategies, and architecture diagrams.

Repeatable Practice Building & Enablement

• Design, document, and test scalable sales-to-delivery frameworks, risk-mitigation playbooks, and standard governance structures for GSI-delivered engagements.
• Package, internalize, and transition newly created delivery processes, scoping templates, and methodologies to regional services, partner success, and delivery success teams to build global delivery capability.
• Collaborate with the Okta Alliances team to maintain high performance standards among primary GSIs, providing direct feedback on partner delivery performance and refining partner enablement assets.
• Champion the strategic integration of generative AI tools to accelerate delivery scoping, automate methodology documentation, and scale partner enablement and onboarding frameworks.

Requirements

• 10–12+ years of professional experience in enterprise SaaS implementation, technical program management, or strategic IT consulting.
• Proven track record of successfully guiding large-scale, complex enterprise deployments in joint-delivery models with major GSIs (e.g., Accenture, Deloitte, PwC).
• Direct experience partnering with enterprise software sales and service sales teams to structure complex services deals, negotiate SOWs, and define joint delivery boundaries.
• Exceptional communication, negotiation, and conflict-resolution skills, with a proven ability to confidently lead high-pressure steering committees and align C-level stakeholders.
• Demonstrated experience designing, documenting, and scaling repeatable PMO playbooks, delivery methodologies, and operational enablement assets.
• Masterful ability to lead, motivate, and orchestrate highly matrixed, senior cross-functional teams without direct hierarchical authority.
• Technical familiarity with Identity and Access Management (IAM), Cloud Security, or Enterprise SaaS architectures is highly desirable.

Nice-to-Haves

• Direct experience implementing AI tools or prompt-engineering models to automate professional services delivery or partner enablement processes.
• Knowledge of Okta & Auth0 product offerings.
• Experience scaling delivery methodologies from pilot phases to global regional offices.
• Relevant project management or business architecture methodologies (e.g., PMP, TOGAF).