Managed Payroll Specialist

Responsibilities

• Own the end-to-end payroll cycle for a portfolio of US customers — data collection, pre-validation, entry, and approval coordination — with full accuracy and auditability.
• Conduct pre-validation reviews ahead of each pay run, flagging unapproved timecards, incomplete onboarding, pending time-off, rate changes, and qualifying life events.
• Serve as the primary point of contact for assigned accounts; proactively anticipate escalation points and address them before they reach the customer.
• Communicate clearly and professionally at every stage of the pay run cycle, translating complex payroll scenarios into straightforward, actionable updates.
• Play an active role in building the Managed Payroll program — defining SOPs, contributing to tooling requirements, and shaping the service model as the product and operations mature together.
• Partner with Product and Engineering to surface edge cases, document bugs, and help prioritise improvements based on real customer impact.
• Actively use and help refine automation and AI-assisted workflows within the Managed Payroll process.

Requirements

• 3+ years of hands-on US managed payroll experience, ideally covering multi-state payroll processing.
• Strong working knowledge of federal and state payroll regulations, including tax withholding, garnishments, benefits deductions, and leave compliance.
• Demonstrated ability to manage client-facing relationships with clear, proactive, and professional communication.
• Comfortable working in a fast-moving, evolving environment — you embrace ambiguity, identify interim solutions when needed, and contribute to the playbook as you go.
• Genuine comfort with technology; experience with or openness to AI-assisted workflows and automation tools.
• Proficiency in Google Workspace or Microsoft Excel; experience with Salesforce or Jira is a plus.

Nice-to-Haves

• Experience in a managed payroll, SaaS or HRIS environment.
• FPC or CPP certification.