SolaceUnited StatesSupport patients and advocates as a Customer Experience Representative via phone, email, and chat. Troubleshoot issues, gather feedback for platform improvements, and ensure excellent healthcare navigation support during a 9 AM–6 PM PST shift.
Patient Support Specialist handling inbound patient inquiries via phone/email/SMS, triaging issues, coordinating scheduling and lab work with national partners like Quest/Labcorp, and providing clerical support for at-home care visits. Requires 3+ years healthcare patient services experience.
Support Specialist handling user inquiries via email, troubleshooting technical issues, educating users on app features, and maintaining performance metrics on a 3pm-11pm CST schedule. Requires strong written communication, technical proficiency, and adaptability in a fast-paced remote environment.
Support Rippling customers with travel product issues via phone, chat, and email. Resolve escalations, document processes, and collaborate with Product and Engineering on improvements. Requires 3+ years customer-facing experience and schedule flexibility.
Provide expert payroll support to startup customers at Mercury, handling pay runs, tax corrections, compliance guidance, and issue resolution while improving processes, documentation, and product feedback loops. Requires 3+ years customer support experience plus 1-2 years payroll operations expertise.
Manage inbound customer inquiries via phone, email, and chat for a B2B SaaS HR/payroll platform. Provide expert support on benefits enrollment, payroll, and compliance while maintaining high customer satisfaction.