Staff Software Engineer

What You’ll Be Doing

• Automate deep-level diagnosis and troubleshooting of hardware faults within GPU racks and high-density compute systems.
• Develop software to troubleshoot and support GPU platforms including NVIDIA A100, H200, GB200, B200, B300 and AMD 350X / 355X.
• Execute component-level diagnosis and remediation for failed or degraded hardware.
• Partner with data center operations to manage and perform field-replaceable unit (FRU) repairs for GPUs, power supplies, cooling systems, interconnects, and networking hardware.
• Conduct post-repair validation, burn-in testing, torch testing, and NVIDIA NCCL testing to ensure system stability and performance.
• Implement and execute preventative maintenance procedures to improve fleet reliability and extend hardware lifespan.
• Perform firmware and BIOS upgrades across the GPU fleet.
• Maintain detailed documentation of maintenance activities, failures, and resolutions in ticketing and asset management systems.
• Develop and update standard operating procedures (SOPs) for troubleshooting, repair, and validation workflows.
• Collaborate with engineering, software, and data center operations teams to identify root causes of systemic failures and implement preventative solutions.
• Participate in a rotating infrastructure on-call schedule (about one week every 4–6 weeks) with daytime coverage and handoff to the Europe team.

What You’ll Bring to the Team

• Ability to code in Golang
• Proven experience diagnosing and repairing high-density, rack-mounted compute hardware in production environments.
• Deep understanding of GPU architectures and hands-on experience with GPU-based systems.
• Experience supporting NVIDIA A100, H200, GB200, B200 and AMD 350X / 355X series platforms.
• Familiarity with high-speed interconnects such as InfiniBand, NVLink, and RDMA over Converged Ethernet (RoCE).
• Strong Linux experience (Ubuntu, Rocky Linux, CentOS) using the command line for diagnostics and testing.
• Proficiency with GPU and system diagnostic tools such as NVIDIA DCGM and NVIDIA field diagnostic utilities.
• Experience working with enterprise server hardware, power delivery, and cooling systems.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work independently in a fast-paced data center or operations environment.

Nice to Have

• Technical certification or Associate’s/Bachelor’s degree in Electrical Engineering, Computer Science, or a related field or demonstrated experience.
• Experience working directly with hardware vendors and escalations.
• Background in large-scale GPU fleet operations or hyperscale data center environments.

Benefits

• Hybrid work schedule
• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300 per pay period

Compensation

Compensation will be paid in the range of $215,000 - $260,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.