Senior Product Solutions Architect

What You’ll Do

• Serve as the Product Expert on Datadog Synthetics Product.
• Offer guidance on architecture choices, data collection, and best practices to large Enterprise customers as they adopt these Datadog services across the organization at scale.
• Be a Trusted Advisor to Product Management by providing high quality feedback based on your field experience working closely with our Support, Partners, and Customers.
• Capture repeat customer use cases and solutions and in turn publish Reference Architectures and Implementation Guides for Datadog prospect and customer consumption.
• Build world class training material, solutions briefs, blogs, and documentation to the wider Datadog field technical teams over the latest product features and capabilities.
• Collaborate with other teams at Datadog including Marketing, Sales, Community, Documentation, and Evangelism to ensure the success of the Synthetics Product amongst the Digital Experience product suite at Datadog.
• Exercise the products you represent by building small scale deployments and proofs of concepts to verify proposed solutions and reproduce customer environments.

Who You Are

• Strong experience with synthetics products.
• Ability to dive deep into our Codebase, SDKs, and GitHub processes.
• Experience with JSON and YAML configuration files, and Terraform for Infrastructure as Code in CI/CD workflows.
• Self-starter, tech-savvy professional, comfortable working with bleeding edge technology and processes.
• Deep learner and Subject Matter Expert with advocacy and knowledge across multiple teams.
• Strong understanding of client-side, frontend, and backend application performance measurement, including synthetic testing strategies, performance indicators, and common failure modes.
• Fluent in understanding the observability market domain, competition, technological shifts, and customer needs, especially specific to synthetics.
• Constantly finding new and unique solutions to solve hard problems.
• Exceptional listening and consultative skills for both internal and external audiences.
• Experienced working with customers in high pressure situations where the solution is sometimes not obvious.
• Able to sit up to 4 hours, traveling to and from client sites.
• Able to travel via auto, train, or air up to 40% of the time.

Bonus Points

• Successful track record with 5+ years experience working as an Architect or Consultant.
• In-depth knowledge or experience with leading Observability tools (Datadog, New Relic, AppDynamics, Dynatrace, etc.).
• Experience using Datadog and/or other observability tools in an SRE or DevOps capacity.
• Experience with application performance tuning.
• Proven experience deploying observability in production environments at scale.
• Experience collaborating with open source projects and active engagement within associated communities.
• Experience educating customers on AI-enabled systems, including setting expectations around non-deterministic behavior, variability in outputs, and how to design reliable workflows and user experiences around these characteristics.