Training Lead, Risk Operations

Responsibilities

Disputes Training Ownership and Curriculum Development

• Own and continuously improve the disputes training curriculum, ensuring content is accurate, current, and aligned to Current’s regulatory and operational standards across every team handling disputes.
• Design, build, and maintain training content for disputes operations across formats including onboarding modules, procedural guides, regulatory compliance training, and targeted refreshers for both BPO and internal teams.
• Ensure all training content reflects current Reg E, Reg Z, and CFPB requirements and is updated promptly when policy, product, or compliance requirements change.
• Partner with the QA Lead to use QA findings, error trends, and calibration insights as the primary inputs for training prioritization, content updates, and remediation programs.

Internal Team and BPO Training Delivery

• Build and own the formal training program for Current’s internal disputes team, including structured onboarding, defined readiness criteria, and ongoing skills development.
• Govern training delivery across outsourced partner teams, setting clear standards for content accuracy, regulatory alignment, and quality, and providing direction when updates are needed.
• Define team member readiness standards and nesting criteria in partnership with Operations leadership; monitor new hire performance through ramp and adjust training interventions based on QA and productivity data.
• Develop and maintain facilitator guides and delivery materials that support consistent training across in-house and outsourced teams.

Reporting and Risk Operations Coverage

• Track learning effectiveness using performance data and QA score trends; report on training outcomes and new hire ramp progress to Risk Operations leadership.
• Partner with Compliance and Risk to ensure training content is reviewed, approved, and documented to support audit readiness and regulatory examinations.
• Own training coverage for Risk Operations beyond disputes; assess the current state of training across non-disputes risk functions, identify gaps, and build toward a consistent program as those areas mature.

Requirements

• 4+ years of experience in training, instructional design, or operations training, with direct experience designing programs for disputes, fraud, or financial risk operations.
• Strong understanding of consumer financial regulations as they apply to disputes, including Reg E, Reg Z, and CFPB guidelines, and the ability to translate those requirements into practical team member training.
• Demonstrated experience assessing, improving, and scaling training programs in fast-moving operational environments.
• Demonstrated experience designing and delivering multi-format training content including onboarding programs, procedural guides, e-learning modules, and scenario-based exercises.
• Comfortable working across BPO and internal teams, with the ability to hold external partners to training standards without direct authority.
• Strong collaborator who partners effectively with QA, Operations, Compliance, and Knowledge Management to build training that reflects real performance data.
• Highly organized, with the ability to manage multiple training projects and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills; able to present complex regulatory and operational content clearly for frontline team members and leadership alike.

Nice-to-Haves

• Experience in consumer fintech, neobanking, or payments, particularly at a high-growth startup.
• Familiarity with learning management systems such as Lessonly, Workramp, or TalentLMS.
• Experience designing training programs for BPO or outsourced operations teams, including governance of vendor-delivered training.

Compensation & Benefits

This role has a base salary range of $95,000 - $130,000. Compensation is determined based on experience, skill level, and qualifications. Current offers a competitive total rewards package which includes base salary, equity, and comprehensive benefits.

• Meaningful equity in the form of stock options
• 401(k) plan
• Discretionary performance bonus program
• Biannual performance reviews
• Medical, Dental and Vision premiums covered at 100% for you and your dependents
• Flexible time off and paid holidays
• Generous parental leave policy
• Commuter benefits
• Fitness benefits
• Healthcare and Dependent care FSA benefit
• Employee Assistance Programs focused on mental health
• Healthcare advocacy program for all employees
• Access to mental health apps
• Team building activities