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FigmaFigmaSan Francisco, CA

Senior Credit & Collections Analyst

Own end-to-end collections operations and drive AR KPIs for a large SaaS revenue book, partnering with Revenue, Sales, and Finance teams to improve cash flow. Requires 5+ years of AR/Collections experience in SaaS and tools like NetSuite or Stripe.

50 – 73/hr
Remote5+ YOEFinance & Accounting

About the role

Responsibilities

  • Own end-to-end collections operations for an assigned book of business: aging management, dunning, dispute resolution, and escalation strategy
  • Monitor and drive improvement in AR KPIs (DSO, ADD, CEI, % current, bad debt)
  • Partner with Revenue, Sales, CS, and Finance to resolve billing and payment issues
  • Support month-end and quarter-end close, ensuring AR-related activities land accurately and on time
  • Direct and mentor offshore collectors — set priorities, QA work, run cadence
  • Manage and improve cash application, refund, and write-off processes
  • Identify and implement automation and AI opportunities across the AR stack
  • Prepare reporting and provide insights to leadership on AR performance and cash flow trends

Requirements

  • 5+ years of experience in AR / Collections in a SaaS or high-growth environment
  • Strong understanding of Quote-to-Cash processes and hands-on experience with NetSuite, Stripe, Tesorio, or similar tools
  • Proven experience improving collections performance and driving cash flow outcomes and experience supporting month-end / quarter-end close
  • Strong analytical skills with proficiency in Excel and data analysis
  • Ability to operate independently and prioritize effectively in a fast-paced environment

Nice-to-haves

  • Experience managing or mentoring offshore resources and implementing or optimizing AR tools and automation
  • Sales tax, billing operations, or revenue recognition exposure

Skills

NetSuiteStripeTesorioExcelQuote-To-CashAr ManagementCollections StrategyData Analysis

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