Director, Engineering
Lead engineering teams to build Customer.io's new billing platform from the ground up. Own vision, roadmap, and execution for a complex SaaS billing system with direct executive visibility.
What You'll Do
- Own the vision, roadmap, and execution for Customer.io's billing platform: a custom, in-house system built for real SaaS complexity — usage-based billing, subscription management, and multi-tier pricing
- Partner with Product, Finance, and Engineering leadership to align billing strategy with company goals and unlock Customer.io's next phase of growth
- Make build-vs-buy decisions with conviction, and lead the team through them
- Mentor and develop engineering managers and senior technical leaders on your team
- Drive a culture of accountability, transparency, and continuous improvement across the org
- Leverage AI tools to accelerate team velocity and bring an AI-native perspective to how the team builds
What We're Looking For
- 12+ years of software engineering experience, with 8+ years leading engineering teams
- At least 4+ years managing engineering managers and/or directors
- Proven track record of taking complex, custom platform initiatives from zero-to-one at a SaaS or marketplace company — you've built something from near-nothing and seen it through to production at scale
- Deep understanding of SaaS software architecture, cloud-native infrastructure, and the tradeoffs that come with building in-house vs. buying
- Experience in domains requiring real platform complexity — not just feature development, but systems that other parts of the business depend on
- Ability to translate technical complexity into clear strategy and communicate effectively with both engineers and executives
- Strong track record building high-performing teams: hiring, developing talent, creating career paths, and navigating team transitions with care
- Demonstrated AI-native leadership — not just personal fluency, but a track record of bringing AI-first development practices into how your team works
- Comfort operating in ambiguity and making difficult tradeoffs between competing priorities
Bonus Points
- Experience at high-growth SaaS companies; you have delivered results at a startup
- Track record of shipping in high-velocity product orgs where your domain was treated as a first-class engineering concern
- Experience in the domains of audience segmentation, customer data platforms (CDPs), self-service or growth
Compensation & Benefits
- Starting salary: $230,000-$270,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget
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