Disputes Operations & Strategy
Manage disputes operations and strategy with a focus on AI-driven automation. Own back-office workflows, optimize tooling, and partner cross-functionally to reduce costs and regulatory risk.
Delivery Lead
Lead and manage Strategic Project Leads delivering high-stakes AI data annotation and evaluation projects. Own throughput, quality, and customer satisfaction while coaching teams and improving operational systems.
90k – 130kColumbus, OHBusiness OperationsOnsite5+ YOE
About the role
What You'll Do
- Lead and manage a team of Strategic Project Leads (SPLs) across multiple high-stakes AI data projects simultaneously
- Own delivery outcomes for your projects: throughput, quality, SLA performance, cost efficiency, and customer satisfaction
- Drive delivery across custom data pipelines and expert labeling workflows, translating researcher requirements into clear operational plans
- Collaborate with AI lab researchers and procurement partners to define data strategies, scope programs, and resolve escalations
- Drive systems-level improvements — standardize playbooks, improve tooling, and build infrastructure that makes the team faster and more reliable at scale
- Coach and develop SPLs; ensure high-quality AI Trainer experience and strong contributor retention
- Partner with Product and Engineering to evolve internal tooling, automation, and operational systems
Required Qualifications
- 5+ years in operationally intensive roles (marketplace, data ops, logistics, or similar)
- 1+ year of people management with clear impact on team performance
- Metrics-driven with a systems-thinking approach to operations
- Experience owning delivery outcomes across multi-stakeholder, high-velocity projects
- Hands-on operator willing to dive into execution when needed
- Must be proficient in using LLMs in your every day work, including building scripting logic and working with large datasets with LLM assistance
Preferred Qualifications
- 1+ year in AI data operations (RLHF, annotation, model evaluation)
- STEM background or strong technical fluency
- Python & REACT working knowledge
- Experience managing distributed contributor workforces at scale
- Background in management consulting, investment banking, or high-growth startups
Skills
PythonReactLLMsData OperationsProject ManagementPeople ManagementMetrics-Driven OperationsScriptingWorkflow AutomationStakeholder Management
Similar roles
Business Operations jobsCorporate Travel Manager
Forterra is seeking a Corporate Travel Manager to build and own their corporate travel program. This role is responsible for the full travel experience, from policy development and vendor relationships to platform management and employee support, ensuring efficiency, cost-effectiveness, and a great employee experience.
Business Development Manager – Collectibles Category
Business Development Manager to scale the Collectibles category by acquiring, onboarding, and coaching top sellers. Own category strategy, drive GMV growth, and lead GTM for new subcategories. Remote role with LA preference, 25% travel.
Business Operations Coordinator
Owns CEO support, accounts payable, payroll/HR onboarding, systems administration, events, and office operations at a high-growth SaaS company. Requires 3-5+ years in ops/consulting, financial acumen, and onsite presence in Chicago.