Staff Program Manager, Trust & Safety

What you’ll do

• Manage key Trust & Safety programs to reduce harmful experiences for our users.
• Collaborate with cross-functional partners (e.g., Product, Engineering, Legal, and others) to proactively identify and mitigate risks to user safety.
• Apply data-driven frameworks to assess program effectiveness and identify areas for improvement, in alignment with broader company goals and business objectives.
• Stay informed about industry best practices and emergent risks associated with new technology products and contexts.

What you’ll bring

• 5+ years of experience in Trust & Safety operations or a related role.
• Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems.
• Experience using metrics, dashboards, or reporting to identify trends and improve outcomes.
• Ability to analyze and improve end-to-end Trust & Safety systems, including policies, review processes, and tooling.
• Strong understanding of online safety issues, such as data privacy, misinformation, and fraud.
• Strong understanding of AI safety issues, such as fairness, accountability, and transparency.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Experience collaborating with diverse stakeholder groups.
• Experience working in a fast-paced and dynamic environment.
• Demonstrated ability to operate across a wide range of Trust & Safety projects, quickly adapting to new problem spaces, policy areas, and operational needs.

What you’ll get

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)