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Canary TechnologiesCanary TechnologiesNew York, NY

Implementation Engineer, AI Voice

Own technical onboarding, configuration, and troubleshooting for Voice AI telephony deployments at hotels. Requires 3+ years hands-on VoIP/SIP/PBX experience, SIP log debugging, carrier/porting knowledge, and comfort with customer-facing escalations while partnering on conversational AI flows.

100k – 130k
Hybrid3+ YOESolutions Architecture

About the role

Responsibilities

  • Own the technical onboarding and go-live for Canary's Voice AI product — number provisioning, telephony configuration, transfer logic, and testing — running multiple deployments in parallel.
  • Run telephony requirements calls with hotel IT, PBX vendors, and carriers, and coordinate number porting and carrier changes for a clean setup.
  • Debug routing and call-quality issues hands-on — read SIP logs and diagnose across SIP trunking, SBCs, STIR/SHAKEN attestation, PBX rules, and carrier ownership.
  • Serve as the escalation point for live telephony issues post-launch — when a property's calls need attention, you own getting them working again.
  • Partner with Product on call flow and escalation design, thinking in terms of modern conversational AI rather than legacy IVR menus.
  • Be the internal source of truth on voice/telephony — keep compliance handled (E911, STIR/SHAKEN, TCPA), document setup requirements, and build repeatable processes so onboarding scales.

Qualifications

  • 3+ years of hands-on experience implementing or supporting voice/telephony systems — VoIP, SIP trunking, SBCs, PBX platforms (e.g. Mitel, Avaya, Cisco), or cloud telephony.
  • Able to read SIP logs and debug independently across both routing and call quality (transfer declines, latency/jitter, attestation problems).
  • Working knowledge of how numbers, carriers, and porting function in practice, plus telephony compliance (E911, STIR/SHAKEN, TCPA; PCI awareness a plus).
  • A modern view of voice — excited to partner with Product on conversational AI call flows, not just build static IVR trees.
  • Comfortable being customer-facing and self-directed — leading technical conversations with a hotel's IT team, vendors, and carriers, and owning the domain end-to-end including production escalations.
  • Bonus: experience with hospitality systems (PMS integration, in-room/front-desk phone setups), CCaaS platforms, or AI voice products.

Compensation

Target cash compensation ranges from $100,000-$130,000, including a fixed annual salary and a performance-based bonus paid quarterly. This role also includes a stock option grant, subject to board approval. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.

Skills

SipVoipSip TrunkingSbcPbxStir/ShakenE911TcpaCall Flow DesignTelephony Compliance

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