Senior Product Manager – Platform Services

Key Responsibilities

• Own the strategy and multi-year roadmap for platform services product areas to achieve strategic outcomes and increase wallet share.
• Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
• Prioritize product investments and tradeoffs using data-driven analysis and good judgement to create compelling business cases and quantify ROI.
• Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking to ensure concepts are valuable and feasible.
• Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
• Understand the broader product portfolio and how solutions work together to create value for customers.
• Participate in industry events and lead customer and partner facing engagements as a product expert.
• Understand competitive landscape.
• Inspire, energize, and motivate cross-functional teams.

Requirements

• Bachelor’s Degree in computer science, engineering, or a related technical field.
• 5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilities.
• Strong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration.
• Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
• Demonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work.
• Strong written and oral communication skills with internal and external stakeholders.
• Solid understanding of Agile practices is required and familiarity with Design Thinking is a plus.
• Experience managing SaaS or PaaS products.

Nice-to-Haves

• Experience working in healthcare technology.
• Familiarity with Design Thinking.