Operations Manager

Key Responsibilities

Cross-Functional Project Support

• Serve as a flexible operator across Ops priorities, initially supporting the implementation of Mochi's new insurance program (workflow design, documentation, credentialing coordination, and rollout support alongside the Insurance & Payer Operations team).
• Transition fluidly onto new priority projects as they arise without needing a long ramp-up period.
• Own individual workstreams end-to-end: define scope, build the plan, execute, and report on outcomes with minimal oversight.

Metrics & Reporting

• Define and track key operational metrics for each project you support (e.g., conversion, retention, cycle time, error/denial rates, program adoption), and build reporting that gives leadership real-time visibility.
• Build dashboards and recurring reporting cadences that make it easy for stakeholders to see program health at a glance.
• Use data to identify where a process is breaking down and propose fixes before they become escalations.

Process Design & Improvement

• Map existing operational workflows, identify inefficiencies, and redesign processes to reduce manual work and improve consistency.
• Write and maintain SOPs for new and existing processes as programs move from pilot to steady-state.
• Partner with functional leads (Clinical Ops, Insurance, Pharmacy, Customer Service) to implement process changes without disrupting day-to-day operations.

AI & Automation

• Identify repetitive or manual ops workflows that can be automated using AI tools, scripts, or no-code/low-code platforms.
• Build and iterate on lightweight internal tools that streamline your own work and the work of the broader Ops team.

Qualifications

• 3+ years in operations, program management, or a generalist business role, ideally with exposure to fast-scaling or early-stage environments.
• Track record of owning ambiguous projects end-to-end with minimal supervision.
• Strong analytical skills - comfortable building metrics frameworks and dashboards, and using data to drive decisions.
• Hands-on experience using AI tools (e.g., building prompts, workflows, or lightweight automations) to improve personal or team productivity; scripting or no-code tooling experience is a plus.
• Excellent cross-functional collaboration skills; experience working with Engineering, Product, Clinical, and Customer-facing teams.
• Comfort operating in ambiguity, switching context across projects, and building structure where none exists.
• Healthcare or telehealth experience is a plus but not required.
• MBA or graduate training is a plus but not required.

Why This Role

• Get exposure to nearly every part of the business — insurance, clinical operations, customer retention, and new program launches — in a single role.
• Build real tools and automations that change how the Ops team works, not just execute someone else's playbook.
• Join a lean, high-ownership team where your work has immediate strategic impact and direct visibility to company leadership.
• Competitive compensation, equity, and benefits.